Soccer24's Privacy Policy — Your data is safe with us

Soccer24 is one of Bangladesh's most trusted online sports betting platforms. We believe that every user's privacy is a fundamental right. This Privacy Policy explains what information is collected when you use the soccer24 website and mobile application, how that information is used, and how we keep it secure.

By registering on or continuing to use the Soccer24 platform, you are considered to have read and agreed to this privacy policy. This policy forms part of our Terms & Conditions apply together.

We understand that your personal information is highly sensitive — especially financial and identity-related data. That's why Soccer24 follows international-grade security technology and strict internal policies. Our privacy policy is built in accordance with GDPR and international data protection standards.

Soccer24 collects various types of information in order to deliver its services. The details are outlined below:

Soccer24 will never ask for your password, full payment card number, or any other sensitive information directly by email or phone. If anyone requests such details in the name of soccer24, it is a scam. Please notify our support team immediately.

Soccer24 uses the information it collects for the purposes listed below. Each use has a lawful basis:

• Account Management: Your data is used to manage all account-related activities including registration, login, and account operations.
• Service Delivery: Your data is needed to keep betting, transactions, and other features running.
• Security assurance: User activity is monitored to prevent fraud, money laundering, and illegal activity.
• Fulfilling Legal Obligations: Certain data must be retained to comply with applicable laws and directives from regulatory authorities in Bangladesh.
• Customer Support: Your account and transaction data may be reviewed to resolve any questions or complaints you raise.
• Analytics & improvement: Anonymized user data is analyzed to improve the quality of the platform.
• Promotional Communications: If you opt in, we'll notify you about special offers and bonuses via SMS or email.

Soccer24 never sells your data to third parties for advertising purposes. If you'd prefer not to receive promotional messages, you can turn off notifications in your account settings.

The soccer24 website uses cookies and similar technologies. Cookies are small text files stored in your browser. soccer24 uses the following types of cookies:

• Essential cookies: These cookies are essential for keeping your login session active and maintaining site security — without them, the website cannot function properly.
• Functional cookies: Used to remember your language preference, time zone, and other personal settings.
• Analytics Cookies: Anonymous data is collected to understand which pages on the site get the most traffic.
• Security Cookies: Helps detect fraud and suspicious login activity.

You can manage cookies through your browser settings. However, disabling essential cookies may cause some features on Soccer24 to stop working correctly.

Soccer24 is firmly committed to never selling your personal data to third parties. However, information may be shared in the following limited circumstances:

• Payment Service Providers: The necessary information is shared to process transactions via bKash, Nagad, Rocket, or bank transfer. These providers operate independently and follow their own privacy policies.
• Identity verification service: Limited data may be shared with a trusted identity verification partner for KYC purposes.
• Law Enforcement: soccer24 is required to provide information when lawfully ordered to do so by a Bangladeshi court or law enforcement authority.
• Regulatory authority: Relevant data is provided to financial regulators for audits or investigations as required.
• Business transfer: If Soccer24 undergoes an acquisition or merger, users will be notified in advance.

Soccer24 signs data processing agreements with each of its partners, ensuring they may only use your information for specified purposes. Under no circumstances can they use your data for their own marketing or commercial ends.

Soccer24 uses industry-leading technology to protect your data. Our security is multi-layered:

• SSL/TLS Encryption: All data transfers between the site and servers are secured with 256-bit SSL encryption.
• Two-factor authentication (2FA): OTP or an authenticator app can be used for an added layer of security at login.
• Firewall & DDoS protection: Soccer24's servers are protected by advanced firewalls and cyber attack prevention systems.
• Regular Security Audits: Third-party security experts conduct regular system audits.
• Restricted Access: Only designated staff can access your data, and every access is logged.
• Data backup: Secure encrypted backups protect your data against the risk of loss.

In the event of a security breach (should one occur), soccer24 will notify affected users within 72 hours and take the necessary protective measures.

Every Soccer24 user has important rights over their own data. In accordance with international data protection laws and standards, you may exercise the following rights:

To exercise any of these rights, email Soccer24's support team at: support@soccer24.ws. We typically respond to requests within 30 days. In some cases, however, legal obligations may prevent us from fully erasing certain data.

Soccer24 does not retain your data for longer than necessary. The general rules are as follows:

• Active Account Data: Retained for as long as the account remains active .
• Financial Transaction Records: Retained for a minimum of 5 years as required by law.
• KYC documents: May be retained for up to 5 years after account closure.
• Closed account data: Automatically deleted 2 years after account closure, unless a longer retention period is required for legal reasons.
• Support Chat & Email: Retained for 1 year to assist with dispute resolution.

Once the designated retention period expires, soccer24 securely deletes or anonymizes your data so that you can no longer be identified in any way.

Soccer24's services are strictly for users aged 18 and above. We do not knowingly collect personal information from anyone under 18.

Age verification is carried out at registration, and the KYC process confirms age using a national ID card or birth certificate. If we become aware that data has been collected from a minor, that account will be closed immediately and the collected data will be deleted.

For any questions, complaints, or to exercise your rights regarding Soccer24's privacy policy, please contact us:

• Email: support@soccer24.ws
• Support hours: 7 days a week, 24 hours a day
• Response time: Usually within 24 hours

Soccer24 may update this privacy policy from time to time. For significant changes, users will be notified in advance by email or SMS. The latest version will always be available on this page.